I purchased through an ESA or school marketplace. How do I access my account?

f you purchased TalkBox.Mom through an ESA, scholarship, charter school, or other education marketplace, you do not need to create a separate TalkBox.Mom account.

How your TalkBox.Mom account is created

After you place your order through your program's marketplace:

The marketplace sends your order to TalkBox.Mom using the email address associated with your marketplace order.
Once we receive and process your order, we create your TalkBox.Mom account and add the products you purchased.
We also begin shipping any physical materials included with your order.
You'll receive an email with instructions for activating your TalkBox.Mom account.
Once your account is set up, you'll use that same email address and password to log in to the TalkBox.Mom App.

I don't see an option to register for an account.

That's okay! You don't need to register for a new account.

Your account is created for you when we process the order sent to us by your marketplace.

I purchased already, but I can't log in.

First, check which email address is associated with your marketplace purchase. This may be a different email from the one you normally use to contact us.

Search that inbox, including spam or junk, for an email from TalkBox.Mom about activating your account.

If your order has already been processed, you can also reset the password connected to that email here:

https://talkbox.mom/account/lost-password/

Then use that email address and password to log in to the TalkBox.Mom App.

What if I still can't find my account?

If you're not sure which email was sent to us with your order, or you still can't log in, contact us and include:

the name of the marketplace or education program you purchased through
the email address associated with your marketplace account or order
your student's name, if your program placed the order under your student
your marketplace order number, if you have one

We'll use that information to look for your order.

If we don't see an order yet, it may mean your marketplace has not sent it to TalkBox.Mom for processing yet. We can help you determine the next step.