When is my subscription going to renew?

We pride ourselves on having the most honest, straightforward checkout experience and the easiest way to pause or manage your subscription. To make sure every family always knows exactly when a renewal will occur, we communicate the renewal details multiple times before and after you complete your purchase.

Below is a clear breakdown of every step where we show renewal information.

1. When You Choose a Subscription

On our sales page, the renewal details are displayed upfront:

• You can clearly see how much the subscription will renew for.
• You can clearly see when the renewal will happen.
• For example, with the 4 Box Subscription, you’ll see that it costs $344 upfront and will renew depending on how often you request your boxes.
• We also state right on the page that you can cancel future renewals anytime. (Cancelling is as simple as emailing us or tapping two buttons in your subscription settings.)

2. During Checkout — Clearly Stated in Multiple Places

As you move through the checkout page, renewal details appear in three different locations, including:

• A reminder that your subscription will renew.
• When your subscription will renew.
• How much you will be charged.
• A checkbox where you confirm your agreement to our terms, including subscription renewals.

We make sure there’s no way to miss it.

3. After You Complete Your Purchase — Confirmation Page

Right after checkout, the confirmation page again states:

• That your subscription will renew.
• The exact date your renewal will occur.

This ensures you see renewal details even if you clicked through the checkout page quickly.

4. Your Email Receipt — Renewal Date Included

In the receipt email sent immediately after your purchase, we once again include:

• A clear statement that your subscription will renew.
• The renewal frequency.

We repeat this so you have the information right in your inbox for easy reference.

5. Courtesy Renewal Reminder Email

4 days before any renewal is processed, we send an additional courtesy reminder email:

• This gives you plenty of time to plan, update payment info, or cancel if needed.
• Many companies don’t offer this extra reminder — but we do, because we want you to feel confident and supported.

In Total: At Least 5 Clear Touchpoints

We communicate subscription renewals at least five times:

• 1. Before selecting a subscription
     
  2. On the checkout page (three locations)
     
  3. On the post-checkout confirmation page
     
  4. In your order confirmation email
     
  5. In a courtesy reminder email before the charge
     

  
  Our goal is transparency at every step so you always feel informed and in control.
  
  If you ever have questions about your renewal or need help to pause, update, or cancel your subscription, our team is always here for you.